sunvalleylaw
Yep.
And taking a person like that and trying to make them into some sort of air cop seems dumb to me. The foregoing said with the utmost respect for your mom's friend. I think it is the systems, and the higher ups that build the systems, that are at fault more than the person on the line expected to do too much for too little. Besides confronting a possibly violent person, I mean who wants to kick a paying customer out of a seat so some "higher up" can take the seat?My mom's best friend became a flight attendant straight out of high school in the late 60's and is still at it. You are exactly right, she took the job to see the world and get paid for it.