...and they go well with cargo shorts!
Sounds about right...
Haha, yeah...that sounds about par, although most companies will transfer you to the "customer retention" department towards the end of that call to avoid the whole call-back scenario.I have this call about once every year or so:
Yes, hi. I'd like to call to cancel my account?
Why are you cancelling, is there something wrong with the service?
Yes, it says in my statement that my bill went up because I'm no longer in the promotional period. I'd like to cancel service.
Well is there something wrong with the service?
Yes, I'm paying more for the same service. I'd rather go with another company who has a better rate.
Ok, you'll have to bring your equipment in.
Ok.
And you'll have to switch to another company.
Ok.
You could be without service.
Ok.
Do you still want to cancel?
Yes.
Well, we can offer you this free other service you've never gotten.
No thanks.
We can offer you this other free service you're not interested in.
No thanks.
You know that company sucks, right?
So does yours.
You know you're a horrible person right?
So are you.
An hour later:
Hi, I'm from X company and would like to say that I'm truly sorry you're leaving us. Is there anything I can do to keep your account?
You could have offered me the promotional rate. But your CS person didn't, so why should I bother?
Well, I can do that for you now?
You should authorize your CS people to do this. It would save a lot of hassle.
So you're staying?
No, fuck you, I'm going to the other company. Talk to you in 2 years.
no shit!!! we've got a local cable company that is nearly a monopoly. and that's is exactly what they do.Sounds about right...
I have this call about once every year or so:
Yes, hi. I'd like to call to cancel my account?
Why are you cancelling, is there something wrong with the service?
Yes, it says in my statement that my bill went up because I'm no longer in the promotional period. I'd like to cancel service.
Well is there something wrong with the service?
Yes, I'm paying more for the same service. I'd rather go with another company who has a better rate.
Ok, you'll have to bring your equipment in.
Ok.
And you'll have to switch to another company.
Ok.
You could be without service.
Ok.
Do you still want to cancel?
Yes.
Well, we can offer you this free other service you've never gotten.
No thanks.
We can offer you this other free service you're not interested in.
No thanks.
You know that company sucks, right?
So does yours.
You know you're a horrible person right?
So are you.
An hour later:
Hi, I'm from X company and would like to say that I'm truly sorry you're leaving us. Is there anything I can do to keep your account?
You could have offered me the promotional rate. But your CS person didn't, so why should I bother?
Well, I can do that for you now?
You should authorize your CS people to do this. It would save a lot of hassle.
So you're staying?
No, fuck you, I'm going to the other company. Talk to you in 2 years.