Mostly we were a run and gun operation. We very rarely could plan our night ahead. We would hear from Group Sales that they had a wedding group that had to be picked up at a certain time (and usually required more resources than I had). These things were the only part of our night we could plan ahead. Mostly my meetings were, the dispatcher called in sick, who do you want to dispatch? We're short a driver, are you going to drive tonight? Decisions that required two seconds to make. Shift changes had to be made in literally minutes. As fast as the previous shift could do DOT post trips and my guys could do their pre-trips. All the while people would be bitching about wanting to leave.