It was starting to change while I was there.
Going out the windows was the knowledge of electronics, how things worked, what made it "tick" so to speak.
Coming in was "Sell, sell, sell" and all the propaganda involved with trying to convince people that RS' electronics lines were superior to the competition, even though they were simply last year's models from Pioneer, Yamaha, Clarion, etc...with an "Optimus" badge, selling at more than the original prices of now-obsolete gear.
They were always focused on "servicing" what they sell.....not realizing that electronics are really disposable items.
And, as I predicted, it bit them in the ass. There's only so many cell phones you can sell, you know?