My biggest problems with this whole dealing are that when I called at the estimated due date, I was told by my rep it would be done a few weeks later. When I called a few weeks later and asked for an update, I was told it would ship the following week. Each week I called and I got the same response. I finally asked my rep to speak with someone else who actually knew what the deal was. They shop manager said it would ship within the week.
But more aggravating was that they have had it since August 2. The website says that returns would be processed within 2 days and refunds issued a few days after that. I'm still waiting. On top of that, the accounting rep told me that they didn't get it until August 10 and it would take a few days. I sent him the tracking number showing the true delivery date. He wrote back,"sorry. It should be processed within a few days." It's 2 weeks later...
Wow, that sounds pretty awful. I can understand the build time issues, as delays happen, and wood isn't a precise medium. I'd rather get it good over getting it fast. The refund stuff is not excusable. They either don't give a shit about their customers or they are grossly understaffed...because they don't give a shit about their customers. It seems they may have expanded their market too fast and no one is making smart choices in the office side of things.